Privacy Policy

At Statewide Certifiers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy provides a detailed explanation of how we collect, use, disclose, and safeguard your information when you interact with our services, including subdivision certification, inspections, compliance assessments, and other related services. By using our website or engaging with our services, you agree to the terms outlined in this policy.

Information We Collect

We collect various types of information to provide our services effectively and ensure compliance with regulatory requirements. The information we collect includes:

Personal Information

This refers to any information that can be used to identify you personally. We may collect:

Contact Details: Your name, email address, phone number, and mailing address.
Business Information: Your company name, ABN (Australian Business Number), job title, and other relevant business details.
Identification Documents: Such as driver’s licenses, passports, or other government-issued IDs required for certification processes.
Payment Information: Credit card details, bank account information, or other payment-related data for processing service fees.

Technical Information

When you visit our website, we may automatically collect:

Device Information: Your IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the site, and other browsing behaviour.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality.

Service-Related Information

To provide our certification services, we may collect:

Project Details: Information about your subdivision projects, including plans, permits, and compliance documentation.
Communication Records: Emails, phone calls, and other correspondence related to your inquiries or projects.
Certification Data: Records of inspections, compliance assessments, and issued certificates.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide subdivision certification services, including inspections, compliance assessments, and issuing certificates such as Subdivision Works Certificates, Strata & Torrens Subdivision Certificates, and Complying Development Certificates (CDC).
To communicate with you regarding your projects, service updates, and any additional requirements.

Payment Processing

To process payments for our services and manage billing records.

Compliance and Legal Obligations

To comply with applicable laws, regulations, and government requests.
To maintain records of certifications and inspections as required by regulatory authorities.

Improving Our Services

To analyze website usage and improve our online platform.
To enhance our services based on customer feedback and usage patterns.

Marketing and Communication

To send you promotional materials, newsletters, or updates about our services (only with your explicit consent).
To inform you about new services, special offers, or industry developments.

How We Share Your Information

We may share your information with third parties in the following circumstances:

Government Authorities

To comply with regulatory requirements and facilitate certification processes, we may share your information with local councils, planning authorities, or other government bodies.

Third-Party Service Providers

We may engage third-party service providers to assist with payment processing, IT support, data storage, or other business operations. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal and Regulatory Requirements

We may disclose your information if required by law, court order, or government request.
We may also share information to protect our rights, property, or safety or to prevent fraud or illegal activities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

Data Security

We take the security of your information seriously and implement robust measures to protect it from unauthorized access, misuse, or disclosure. These measures include:

Secure Servers: Storing your information on secure servers with restricted access.
Encryption: Using encryption technologies to protect sensitive data during transmission and storage.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Audits: Conducting regular security audits and updates to ensure compliance with industry standards.

Your Rights and Choices

You have the following rights regarding your personal information:

Access

You can request a copy of the information we hold about you.

Correction

You can update or correct any inaccurate or incomplete information.

Deletion

You can request the deletion of your information, subject to legal and regulatory obligations.

Opt-Out

You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and settings.
Analyze website traffic and usage patterns.
Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, such as government portals or industry resources. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: msmith@cehconsulting.com.au
Phone: 0418 621 389
Address 1: 44 Baan Baan St Dapto, NSW
Address 2: 36/2 Kamala Cr Casurina, NSW
Postal Address: P.O Box 212 Dapto, NSW 2530